Customer Service Agent Lead

Campbell River, BC, Canada

Seasonal

Campbell River, Above the Wing

Entry Level

Are you ready to take off and start a new and exciting career in the aviation industry? If so, we want to chat with you! Come join our new operation in Campbell River!

Do you love airplanes? Are you a strong team member and enjoy the satisfaction of completing a task under tight deadlines? Would you say that going above and beyond is in your DNA? Do you love to travel and want to travel even more at discounted rates? Does the opportunity to provide ground service support to some of Canada’s best airlines appeal to you? Are you someone who is known for reliability and flexibility? If you've answered 'YES!' we want to hear from you!

This person would be reporting to the Operations Manager at the Campbell River Airport (YBL). They would be responsible for hands on flight leadership; providing a stellar example to the Customer Service Agents, create a fantastic guest experience for travelers, and ensure the safety and success of their flight. We are looking for a positive, driven individual who is looking to take on a more leadership role, mentoring and coaching the team.

This is approximately a 6-month seasonal position that will begin at the end of April 2026 and will end approximately the end of October 2026.

What do we offer?

Executive Aviation is proud to have very progressive wage ranges with lots of earning potential. The range of salary for this position is $21.20-$24.25/hour. We offer comprehensive Health benefits for all part- and full-time team members. We also have fantastic flight benefits with the airlines that we support. We want to see you grow and reach your goals! The sky's the limit with Executive Aviation.

Responsibilities

Participate in any airline train-the-trainer training, if required
Greet passengers
Follow airline specific check-in policies and procedures
Provide pre-flight first class or priority seating grooming for the flight
Manage passenger boarding as per airline procedures
Understand flight document requirements and carry-on allowances
Work positively with airline crew
Audit flights when necessary
Assist Customer Service Agents with escalated passenger complaints in a courteous manner
Supervise the team of Customer Service Agents when needed
Assist with in-flight paperwork when needed
Other duties as assigned

Qualifications

2 years’ experience, with gradual increase in responsibilities
A RAIC/ Security Clearance pass
Strong customer service skills
Great attention to detail
Previous airline Customer Service experience considered an asset.

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We do our best to accommodate everyone's availability, however our schedule is determined by the airline's flight schedule. Our operation is 24/7/365. With shifts between the hours of 1030-1330 up to 7 days a week. Knowing this, would you have open or full flexibility during our hours of operation noted above?*

This position requires you to obtain a Restricted Area Identification Card (RAIC), which involves a full background check, would you pass this background check?* YesNo

Do you have access to a reliable vehicle that can get you to and from the airport?

*Please note, the airport is not on a bus route, so it is required to have reliable transportation.* YesNo

Do you have any health and safety experience? If so, can you please share what experience you have and if you have any certifications.*

How many years of Customer Service experience do you have?* More than 1 yearLess than 1 year

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Customer Service Agent Lead

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