Customer Service Agent Lead

Halifax, NS, Canada

Part Time to Full Time

Halifax, Above the Wing

Entry Level

Are you ready to take off and start a new and exciting career in the aviation industry? If so, we want to chat with you!

Our operation in Halifax keeps growing and provides our team members with an amazing opportunity to work with many of our different airline partners! In Halifax you will be a part of an amazing team of customer service specialists who work together to provide exemplary service. Would you say that going above and beyond is in your DNA? Do you love to travel and want to travel even more at discounted rates? Does the opportunity to provide exemplary service to passengers on some of Canada’s best airlines appeal to you? Does working for one of the fastest growing ground handling companies in Canada appeal to you? Are you excited to work for a company that is dedicated to your professional growth? Are you someone who is known for reliability and flexibility?

Come join us! Executive Aviation is excited to be hiring part time Customer Service Agent Leads at the Halifax Stanfield International Airport (YHZ) who love working in the tourism industry. This role reports directly to an amazing Customer Service Coordinator who is there to support you.

What do we offer?

Executive Aviation is proud to have very progressive wage ranges with lots of earning potential. The range of salary for this position is $22.00-$26.00/hour. We offer comprehensive Health benefits for all part- and full-time team members. We also have fantastic flight benefits with the airlines that we support. We want to see you grow and reach your goals! The sky's the limit with Executive Aviation.

Responsibilities

Participate in any airline train-the-trainer training, if required
Greet passengers
Follow airline specific check-in policies and procedures
Provide pre-flight first class or priority seating grooming for the flight
Manage passenger boarding as per airline procedures
Understand flight document requirements and carry-on allowances
Work positively with airline crew
Audit flights when necessary
Assist Customer Service Agents with escalated passenger complaints in a courteous manner
Supervise the team of Customer Service Agents when needed
Assist with in-flight paperwork when needed
Other duties as assigned

Qualifications

2 years’ experience, with gradual increase in responsibilities
A RAIC/ Security Clearance pass
Strong customer service skills
Great attention to detail
Previous airline Customer Service experience considered an asset.

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We do our best to accommodate everyone's availability, however our schedule is determined by the airline's flight schedule. In Halifax, our operation is 24/7/365, with split shifts, early mornings, days, nights and weekend flights. Knowing this, would you have open or full flexibility during our hours of operation noted above?*

This position requires you to obtain a Restricted Area Identification Card (RAIC), which involves a full background check, would you pass this background check?* YesNo

Do you have access to reliable transportation?* YesNo

How many years of Customer Service experience do you have?* More than 1 yearLess than 1 year

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Customer Service Agent Lead

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