Executive Aviation

Customer Service Agent

Sudbury, Above the Wing - Sudbury, ON, Canada - Part Time

Are you ready to take off and start a new and exciting career in the aviation industry? If so, we want to chat with you!

In Sudbury you will be a part of an amazing team of customer service specialists who work together to provide exemplary service. Would you say that going above and beyond is in your DNA?  Do you love to travel and want to travel even more at discounted rates? Does the opportunity to provide exemplary service to passengers on some of Canada’s best airlines appeal to you? Does working for one of the fastest growing ground handling companies in Canada appeal to you? Are you excited to work for a company that is dedicated to your professional growth? Are you someone who is known for reliability and flexibility? 

Executive Aviation is looking for part time Customer Service Agents to work at the Sudbury Airport (YSB)! We are looking for someone with great customer service, who has flexible availability and who loves working in the tourism industry. We offer a great training program! This role would report directly to the Ops Lead. 

What do we offer?

Executive Aviation is proud to have very progressive wage ranges with lots of earning potential. The starting wage for this position is $18.00/hour. We offer comprehensive Health benefits for all part- and full-time team members.  We also have fantastic flight benefits with the airlines that we support.  We want to see you grow and reach your goals! The sky's the limit with Executive Aviation.

Responsibilities;

  • Greeting passengers
  • Following airline specific check-in policies and procedures
  • Have proper security clearances
  • Provide pre-flight first class or priority seating grooming for the flight
  • Manage passenger boarding as per airline procedures
  • Understanding flight document requirements and carry-on allowances
  • Positively working with airline crew
  • Kindly enforce airline and airport policies and procedures to passengers
  • In some cases, learn how to bridge an airplane
  • Other duties as assigned

Qualifications;

  • At least 2 years in customer service role
  • Completion or working towards completion of Travel and Tourism Diploma, Marketing or Business Diploma
  • Previous airport experience would be considered an asset
  • Flexible availability to work shift work which includes early mornings, days, late evenings, weekends and/or holidays
  • Strong communication skills
  • An ability to meet all conditions of employment:
    • Restricted Area pass issued by Transport Canada
    • A criminal background check
    • Hold a valid driver’s license

Apply: Customer Service Agent
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We do our best to accommodate everyone's availability, however our schedule is determined by the airline's flight schedule. In Sudbury, our operation is 24/7/365, with split shifts, early mornings, days, nights and weekend flights. Knowing this, would you have open or full flexibility during our hours of operation noted above?*
This position requires you to obtain a Restricted Area Identification Card (RAIC), which involves a full background check, would you pass this background check?*
Do you have any health and safety experience? If so, can you please share what experience you have and if you have any certifications.*
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Please note, public transportation is not available to the airport during our hours of operation.*
How many years of Customer Service experience do you have?*
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