Executive Aviation

Customer Service Coordinator

Hamilton, Above the Wing - Hamilton, ON, Canada - Part Time to Full Time

Are you ready to take off and start a new and exciting career in the aviation industry? If so, we want to chat with you!

Are you a leader who’s completely focused on helping your team be successful? Do you love to travel and want to travel even more at discounted rates? Do you have deep airline experience that makes you a subject matter expert on airline processes and providing exemplary customer service? Do you have fantastic people skills and an uncanny ability to make things happen in a fast-paced and sometimes stressful environment. Are you a people-focused supportive leader who holds people accountable and supports them along the way?  Are you organized and able to multi-task? 

If you’ve answered yes, then we would love to hear from you!

This person would be responsible for leading and coordinating the above wing experience for Executive Aviation’s Customer Service team at the Hamilton International Airport (YHM) base. The ideal candidate would have airline customer service experience, fantastic people skills, and an uncanny ability to make things happen. This position would require you to schedule our team of Customer Service Agents, logistically plan and order supplies, as well as stepping in to liaise with our airline partners and team members. 

What do we offer? 

Executive Aviation is proud to have very progressive wage ranges with lots of earning potential. The range of salary for this position is $22.05-$27.30/hour. We offer comprehensive Health benefits for all part- and full-time team members.  We also have fantastic flight benefits with the airlines that we support.  We want to see you grow and reach your goals! The sky's the limit with Executive Aviation.

Responsibilities 

  • Schedule Customer Service agents
  • Check for updates from OCC and report to the proper airport authorities
  • Review flight logs to ensure all billable items have been captured
  • Track passenger counts for monthly airport submission and review with Station Manager
  • Attend airport meetings with Station Manager
  • Update IFIDS
  • Meet with local Station Manager to discuss employees or operational challenges
  • Complete daily ops logs in vortex
  • Ensure all baggage deliveries have been completed
  • Weekly passenger numbers to airport for the following week
  • Ensuring international packages are prepared and stocked
  • Complete the shift planning board
  • Work positively with airline crew  
  • Ability to work outside in all types of weather
  • Update Monthly information and tips board
  • Ordering of airline specific stock
  • Handling of lost and found items based on airline specific procedures
  • Other duties as assigned

Qualifications

  • 2 years’ Counter Agent experience, with gradual increase in responsibilities is an asset 
  • A RAIC/ Security Clearance pass
  • Strong customer service skills
  • Great attention to detail
  • Previous experience managing/ building a schedule would be an asset
Apply: Customer Service Coordinator
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We do our best to accommodate everyone's availability, however our schedule is determined by the airline's flight schedule. Our operation is 24/7/365, with split shifts, early mornings, days, nights and weekend flights. Knowing this, would you have open or full flexibility during our hours of operation noted above?*
This position requires you to obtain a Restricted Area Identification Card (RAIC), which involves a full background check, would you pass this background check?*
Do you have any health and safety experience? If so, can you please share what experience you have and if you have any certifications.*
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