Corporate Ground and Winter Operations Trainer

Canada

Full Time

HQ, L&D

Mid Level

Safety, Operational Excellence, and Exemplary Customer Service are core to who we are, and Executive Aviation is looking for a Corporate Ground and Winter Operations Trainer to join our team of passionate aviation professionals. Working collaboratively across the organization and with our airline partners, the Corporate Ground and Winter Operations Trainer will continue to evolve and lead ground operations training programs that drive service excellence, operational efficiency, continuous improvement, and safety above all. This role is perfect for a seasoned trainer with significant ground operations experience who thrives in a fast-paced environment by staying focused, organized, and committed to fun and effective learning. Your love of aviation and people shine through in everything you do. This is a remote role requiring frequent travel.

Roles and Responsibilities

Deliver Ground Operations training virtually to network teams
Deliver EA TTT virtually or in person as required
Ensure Ground Operations training is kept up to date including the most current carrier and regulatory requirements
Maintain a network training schedule for all new hire classes that aligns with year-round seasonal schedule changes and seasonal service partners
Work with airline representatives to improve the effectiveness of all training and reduce redundancies between EA and airline programs
Manage Winter Operations training including seasonal preparation, program updates and improvements and scheduling and delivery of training to network teams
Hold monthly calls with base trainers to share program updates, promote best practices and monitor training records and 90-day plans
Update training management program (Vortex) templates with any airline changes
Review monthly network airline and internal training matrix to ensure compliance
Assist in creating corrective action plans and new best practices to continually improve our Ground Operations efficiency and safety
Work with Head of Safety and Quality to create audit schedules for Ground Operations compliance for all airlines
Regularly liaise with the Corporate Customer Service Trainers to drive synergy between our above and below wing teams in the delivery of overall service excellence
Continually evaluate Ground Operations training needs to ensure safe and efficient operations is maintained in a consistent manner at all locations
Develop and evolve Ground Operations training programs and curriculums to ensure operational requirements and regulatory compliance are met
Develop various methods to solicit feedback from our Team Members to identify training needs
Make recommendations when additional tools, resources and training may be required to improve or enhance operations
Perform audits to ensure compliance with regulations and standard operating procedures
Actively participate in the company Safety Management System (SMS) including investigations and development and implementation of corrective action plans
Exceptional verbal and written communication skills to lead and exchange ideas and information
Travel to bases will be required frequently

Qualifications:

Three or more years of experience in a Ground Operations role required
Significant experience in virtual, in-class, and on-the-job training
Demonstrated ability to lead by example by creating a positive learning and working environment
Proven interpersonal skills in dealing with both external and internal customers
Strong level of proficiency in Microsoft office including PowerPoint
Strong organizational and time management skills
A high degree of self-motivation and commitment to work in a fast-paced, dynamic environment
Strong ability to motivate team members to learn and apply skills
Experience in mentor/trainer role considered an asset
Must have and maintain a RAIC and a driver’s license
Must possess excellent time management skills with the ability to adjust schedules to match our fast-paced environment
Must have the ability and willingness to travel for extended periods, often on short notice

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This position requires you to obtain a Restricted Area Identification Card (RAIC), which involves a full background check, would you pass this background check?* YesNo

We do our best to accommodate everyone's availability, however our schedule is determined by the airline's flight schedule and can be 24/7/365. Knowing this, would you have open or full flexibility during our hours of operation?* YesNo

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Corporate Ground and Winter Operations Trainer

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