Customer Service Agent

Victoria, BC, Canada

Part Time

Victoria, Above the Wing

Entry Level

Are you ready to take off and start a new and exciting career in the aviation industry? If so, we want to chat with you!

Our operation in Victoria is taking flight and provides our team members with an amazing opportunity to work with one of our many different airline partners!

In Victoria you will be a part of an amazing team of customer service specialists who work together to provide exemplary service. Would you say that going above and beyond is in your DNA? Do you love to travel and want to travel even more at discounted rates? Does the opportunity to provide exemplary service to passengers on some of Canada’s best airlines appeal to you? Does working for one of the fastest growing ground handling companies in Canada appeal to you? Are you excited to work for a company that is dedicated to your professional growth? Are you someone who is known for reliability and flexibility?

Come join us! Executive Aviation is excited to be hiring part time Customer Service agents at the Victoria International Airport (YYJ) who love working in the tourism industry. This role reports directly to an amazing Customer Service Coordinator who is there to support you.

What do we offer?

Executive Aviation is proud to have very progressive wage ranges with lots of earning potential. The range of salary for this position is $18.50-$21.50/hour. We offer comprehensive Health benefits for all part- and full-time team members. We also have fantastic flight benefits with the airlines that we support. We want to see you grow and reach your goals! The sky's the limit with Executive Aviation.

Responsibilities

Our customer service agents are responsible for creating a safe and stress-free experience for travelers as they begin and end their journeys:

Helping passengers check-in
Supporting self-serve kiosks
Preparing aircraft for on-time departures
Facilitating deplaning and boarding of passengers
Greeting passengers who are arriving from flights
Following airline specific check-in policies and procedures
Positively work airline crew
Kindly enforce airline and airport policies and procedures to passengers
And more!

Qualifications

You are a true customer service champion with a minimum of two years’ in a customer-facing role
You bring a proven track record of punctuality and reliability and understand that performing on time is a cornerstone of airline service
You love to multi-task and are comfortable in a fast-paced where time pressures are a way of life
You are a great communicator in both individual and group settings and have a demonstrated proficiency with computers and software.
Completion or working towards completion of Travel and Tourism Diploma, Marketing or Business Diploma
Previous airport experience would be considered an asset
Flexible availability to work shift work which includes early mornings, days, late evenings, weekends and/or holidays
An ability to meet all conditions of employment:
- Restricted Area pass issued by Transport Canada
- A criminal background check
- Hold a valid driver’s license with a clean driver's abstract

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We do our best to accommodate everyone's availability, however our schedule is determined by the airline's flight schedule. In Victoria, our operation is 24/7/365, with split shifts, early mornings, days, nights and weekend flights. Knowing this, would you have open or full flexibility during our hours of operation noted above?*

This position requires you to obtain a Restricted Area Identification Card (RAIC), which involves a full background check, would you pass this background check?* YesNo

Do you have any health and safety experience? If so, can you please share what experience you have and if you have any certifications.*

Do you have access to a reliable vehicle for travel to and from work?
(Please keep in mind public transportation to the Victoria airport is limited)* YesNo

How many years of Customer Service experience do you have?* More than 1 yearLess than 1 year

Are you legally eligible to work in Canada?*

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Customer Service Agent

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