Customer Service Agent

Masset, BC, Canada

Part Time

Masset, Above the Wing

Entry Level

Do you enjoy the aviation industry and are looking for a leadership opportunity? Are you passionate about aviation and looking to grow your career? If you've answered yes, we'd love to hear from you!

So, would you say that going above and beyond is in your DNA? Do you love to travel and want to travel even more at discounted rates? Does the opportunity to provide exemplary service to passengers on some of Canada’s best airlines appeal to you? Are you someone who is known for reliability and flexibility? If you've answered yes, come join us!

Executive Aviation is looking for permanent casual Customer Service Agents to work at the Masset Airport (ZMT)! In Masset, you will be a part of an amazing team of customer service specialists who work together to provide exemplary service.

This role reports directly to an amazing Customer Service Coordinator who is there to support you.

What do we offer?

Executive Aviation is proud to have very progressive wage ranges with lots of earning potential. The range of salary for this position is $20.00-$23.60/hour. We have fantastic flight benefits with the airlines that we support, and great EA Travel perks. We want to see you grow and reach your goals! The sky's the limit with Executive Aviation.

Responsibilities

Greeting passengers
Following airline specific check-in policies and procedures
Have proper security clearances
Provide pre-flight first class or priority seating grooming for the flight
Manage passenger boarding as per airline procedures
Understanding flight document requirements and carry-on allowances
Positively working with airline crew
Kindly enforce airline and airport policies and procedures to passengers
In some cases, learn how to bridge an airplane
Other duties as assigned

Qualifications

At least 2 years in customer service role is considered an asset
Previous airport experience would be considered an asset
Flexible availability to work shift work which includes early mornings, days, late evenings, weekends and/or holidays
Strong communication skills

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We do our best to accommodate everyone's availability, however our schedule is determined by the airline's flight schedule. In Masset, our operation is 24/7/365, with split shifts, early mornings, days, nights and weekend flights. Knowing this, would you have open or full flexibility during our hours of operation noted above?*

This position requires you to obtain a Restricted Area Identification Card (RAIC), which involves a full background check, would you pass this background check?* YesNo

Do you have access to reliable transportation?* YesNo

How many years of Customer Service experience do you have?* More than 1 yearLess than 1 year

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Customer Service Agent

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